Help & Support
Answers to the most common questions. Not listed? Write to us at support@redefix.app.
Try, buy, activate
How do I get the trial version?
Create a free account and confirm your email. You download Redefix in your account. You can test everything for 14 days, without payment details.
How do I activate Redefix?
In the Redefix window “Activate Redefix”, enter your email and type in the code from the email. There is no license key — your account is the license. The computer needs internet briefly to activate; after that Redefix also runs offline.
New computer — what now?
A license is valid for a limited number of computers. If all slots are taken, write to support@redefix.app — we will free the old slot. You can see which computers are activated in your account.
Switch from Basis to Pro?
In your account, choose “Upgrade to Pro”. You only pay the difference. Redefix takes over the new tier the next time it starts with internet.
Invoice and refund
Where can I find my invoice?
The invoice arrives by email after the purchase and is always available in your account.
Withdrawal and refund
Your rights are set out in the withdrawal policy. If a purchase is refunded in full, the license is blocked; Redefix learns this the next time it starts with internet.
Voices for reading aloud
Redefix comes with its own voices for German and English. For other languages, Redefix offers the button “Download voice” in the settings as soon as a Redefix voice exists for that language.
Otherwise Windows reads aloud with its own voice. If it is missing, the button “Open Windows voices” opens the Windows speech settings; add the voice for your language there.
Contact
support@redefix.app
Please state the email address of your account. Do not send us dictated texts or recordings.